Privacy Policy and Data Protection

1. Introduction
This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website and services. By using our services, you agree to the practices described in this policy.

2. Information We Collect
We may collect the following types of personal data:

• Name, email address, phone number, and contact details
• Billing and payment information
• Browsing activity on our website (cookies and similar technologies)
• Any other information you voluntarily provide

3. How We Use Your Data
We use your personal data to:

• Provide and improve our services
• Process transactions and send order confirmations
• Communicate with you regarding updates, promotions, and customer support
• Comply with legal obligations

4. Data Sharing and Third Parties
We do not sell or rent your personal data. However, we may share it with trusted third parties for:

• Payment processing
• Website analytics and performance improvement
• Compliance with legal requirements

5. Data Security
We implement security measures to protect your personal data from unauthorized access, loss, or disclosure. However, no method of transmission over the internet is completely secure.

6. Your Rights
You have the right to:

• Access, correct, or delete your personal data
• Withdraw consent for data processing
• Object to certain types of data usage
• Request data portability To exercise your rights, contact us at [contact email].

7. Cookies and Tracking Technologies
We use cookies to improve your browsing experience. You can manage cookie preferences in your browser settings.

8. Changes to This Policy
We may update this policy periodically. Any changes will be posted on this page with an updated revision date.

9. Contact Information
For questions about this Privacy Policy, please contact us at:
BioVitaMix
[email protected]
647 546 2754

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TERMS AND CONDITIONS OF USE

This Terms of Use Agreement (“Agreement”) sets forth the “General Conditions of Use” for the services provided by BioVitaMix Group, which operates in the retail sale of cosmetics, personal care and hygiene products, medical and orthopedic supplies, homeopathic pharmaceutical products, general food items, books, and the provision of content and information services on the internet. Therefore, it is crucial that you understand our policies to ensure the protection of your data and finances.

This Agreement has been drafted in accordance with the applicable laws of the United States, including but not limited to the Federal Trade Commission Act (FTC Act), the Children’s Online Privacy Protection Act (COPPA), and other relevant regulations regarding online commerce and data protection.

IMPORTANT: PLEASE READ THIS AGREEMENT CAREFULLY BEFORE REGISTERING ON THE “BIOVITAMIX” PLATFORM. ANY INDIVIDUAL WHO IS LEGALLY CAPABLE AND USES THE SERVICES AND PRODUCTS OF “BIOVITAMIX” AGREES TO ACCEPT THIS “AGREEMENT” AND ALL POLICIES AND PRINCIPLES GOVERNING IT.

THE USE OF SERVICES AND PRODUCTS OFFERED BY “BIOVITAMIX” CONSTITUTES IMMEDIATE ACCEPTANCE OF THIS AGREEMENT AND ITS CONTENT. THIS AGREEMENT SERVES AS AN EXCLUSIVE DOCUMENT BETWEEN “BIOVITAMIX” AND ITS “CUSTOMERS,” REPLACING ANY PRIOR AGREEMENTS, REPRESENTATIONS, WARRANTIES, OR UNDERSTANDINGS REGARDING “BIOVITAMIX,” ITS CONTENT, PRODUCTS, OR SERVICES.

CUSTOMERS UNDER THE AGE OF 18 SHALL BE REPRESENTED BY THEIR LEGAL GUARDIANS, IN ACCORDANCE WITH APPLICABLE LAWS.

This Agreement is available at the bottom of the website’s homepage under the “Terms of Use” link and can be reviewed by any consumer at any time.

1 – DEFINED TERMS

Capitalized words used in this AGREEMENT shall have the following meanings unless otherwise specified:

• USER: Any individual who browses the online platform provided by BIOVITAMIX GROUP.
• CUSTOMER: Any individual who purchases or uses the services and products offered by BIOVITAMIX GROUP through the registered platform.
• PLATFORM: The online environment that enables the purchase and use of services and products offered by BIOVITAMIX GROUP.

2 – HOW DOES THE PLATFORM WORK?

2.1. The PLATFORM is dedicated to individuals interested in purchasing cosmetics, personal care and hygiene products, medical and orthopedic supplies, homeopathic pharmaceutical products, general food items, books, and accessing content and information services online.

3 – GENERAL INFORMATION ABOUT THE WEBSITE AND ITS FUNCTIONALITY

3.1. The PLATFORM’s social interaction features or product/service purchase options are available only to registered users who access the restricted area through login credentials. Access through other websites, even those offering enhanced navigation features, is strictly prohibited.

3.2. The PLATFORM is presented to the public as available and may undergo constant improvements and updates. BIOVITAMIX is not obligated to maintain a specific structure or layout unless deemed necessary by its own discretion.

3.3. BIOVITAMIX makes reasonable efforts to ensure continuous and uninterrupted availability of the website. However, extraordinary events such as natural disasters, system failures, or third-party actions may impact availability.

3.4. BIOVITAMIX is not responsible for the USER’s navigation through external links outside the PLATFORM.

3.5. The password used to access the PLATFORM is personal and non-transferable. If unauthorized access is suspected, the USER must notify BIOVITAMIX immediately.

4 – REGISTRATION REQUIREMENTS

4.1. Only CUSTOMERS who accept this AGREEMENT and complete registration on the PLATFORM may access it. By registering, the CUSTOMER confirms that they have provided accurate, complete, and up-to-date information. BIOVITAMIX is not responsible for verifying the accuracy of provided information, and the CUSTOMER assumes full legal responsibility for it.

4.2. BIOVITAMIX is not responsible for damages suffered by USERS due to unauthorized copying, distribution, or any other misuse of protected content available on the PLATFORM.

4.3. By using the PLATFORM, USERS agree to abide by its terms and conditions, as well as the Privacy Policy provided on the site.

5 – COMMUNICATION BETWEEN BIOVITAMIX AND CUSTOMERS

5.1. By registering, the CUSTOMER agrees to receive messages, emails, SMS, or any other form of communication regarding services provided by BIOVITAMIX. The CUSTOMER may opt out of communications at any time via the PLATFORM’s settings.

6 – CUSTOMER OBLIGATIONS, RESPONSIBILITIES, AND RISKS

6.1. The CUSTOMER acknowledges that they are using the PLATFORM voluntarily and assumes full responsibility for its use.

6.2. CUSTOMERS must exercise caution when disclosing personal information visible to others to prevent identity theft, fraud, or other crimes.

6.3. The CUSTOMER understands the risks involved in using the PLATFORM and agrees to take reasonable precautions while utilizing its services.

6.4. BIOVITAMIX is not responsible for transactions that fail due to regulatory interventions or financial institution insolvencies.

7 – INTELLECTUAL PROPERTY RIGHTS

7.1. The commercial use of the term “BIOVITAMIX” and its variations as a trademark, trade name, or domain name, as well as the PLATFORM’s content, databases, software, networks, and files, are owned by BIOVITAMIX and are protected under copyright, trademark, and patent laws.

7.2. By accessing the PLATFORM, USERS agree to respect all intellectual property rights and refrain from using, reproducing, or distributing content without prior written authorization from BIOVITAMIX.

7.3. Unauthorized reproduction of the PLATFORM’s content is prohibited, except for personal use, which does not grant ownership or usage rights.

This Agreement is governed by and construed in accordance with the laws of the United States. Any disputes arising under or related to this Agreement shall be resolved in the appropriate courts within the applicable jurisdiction.

For further inquiries, please contact our customer support team via the communication channels provided on our website.

BioVitaMix Group

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Exchange and Return Policy

1. General Conditions We aim to ensure customer satisfaction with our products. If you are not completely satisfied with your purchase, you may request an exchange or return according to the terms below.

2. Return Period

• Returns must be requested within 30 days from the date of delivery.
• Items must be in their original condition, unused, and in the original packaging.

3. Exchange Policy

• Exchanges are accepted within 30 days from the delivery date.
• The item must be in its original condition, unused, and in the original packaging.
• Exchanges are subject to product availability.

4. Non-Returnable Items The following items cannot be returned or exchanged:

• Opened or used products
• Items damaged due to misuse
• Personalized or customized products

5. Return Process

1. Contact our customer support at [email/contact] to initiate the return process.
2. Provide your order number and reason for return.
3. Upon approval, you will receive instructions on how to return the product.
4. Once we receive the product and inspect it, we will process your refund or exchange.

6. Refund Policy

• Refunds will be issued to the original payment method within 14 business days after the product is received and inspected.
• Shipping fees are non-refundable.
• If the return is due to a defective or incorrect item, we will cover the return shipping costs.

7. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping method to ensure the return is received.

8. Contact Information For any questions or assistance with your exchange or return, please contact us at:

• Email: [email protected]
• Phone: 647 546 2754

We reserve the right to update this policy at any time without prior notice.

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